Advanced Computer Technologies (ACT) delivers managed IT services and cybersecurity support for healthcare practices and regulated organizations across New Jersey and New York. Since 1999, we’ve helped organizations maintain secure, compliant, and predictable technology environments without disruption.
Managed IT for Data-Sensitive and Regulated Organizations
READY TO MAKE YOUR TECHNOLOGY OUR RESPONSIBILITY?
Trusted by Organizations Across New Jersey and New York
I’ve worked with other IT companies across multi-site healthcare organizations, and the difference is night and day. ACT is leaps and bounds above the rest—resourceful, dependable, and always pleasant to work with. Their entire team truly goes above and beyond, and it shows.
We’re grateful to have ACT as our IT partner—they keep our technology running so we can focus on caring for patients. Highly recommend!
Beyond the Quick Fix: Building Long-Term Success with ACT
Supporting organizations since 1999
Built on long-term partnerships
Trusted by organizations across NJ & NY
Local, in-house team and no offshoring
Frequently Asked Questions
What is a managed service provider (MSP)?
An MSP is a third-party company that proactively manages your IT infrastructure, support, and security for a predictable monthly fee. Instead of waiting for things to break, we monitor and maintain your systems 24/7 so your team stays productive. Some organizations hand off all of their IT to us entirely, while others already have an internal IT person or team and bring us in to supplement their capabilities, this is called co-managed IT.
Do you provide on-site support in New Jersey and New York?
Yes. ACT has offices in both New Jersey and New York, and our team provides both on-site and remote support throughout the region. On-site support is available as part of specific service packages, so you’ll always know exactly what’s included in your plan.
How quickly do you respond to IT issues?
We follow SLA-driven response times based on issue severity, and every client’s SLAs are clearly defined in their service agreement. Critical issues impacting your operations are escalated immediately and worked until resolved. For standard issues, most clients receive a same-day response and resolution, depending on complexity.
Will I get a call center when I call for help?
We are 100% U.S.-based with no outsourcing and no call centers, ever. When you reach out, you’re talking to someone who knows your environment, your setup, and your team by name. Over time, you’ll start to recognize the same familiar faces and voices.
What does the onboarding process look if we switch to ACT?
Switching IT providers is one of the biggest concerns we hear from new clients and it’s where a lot of MSPs drop the ball. At ACT, onboarding is handled by a dedicated project team that works exclusively on implementations, not day-to-day support tickets. From day one, you’ll have a kickoff call with that team, they’ll build a custom onboarding plan for your organization, and they’ll see it through from start to finish. Once your environment is fully transitioned, you’re handed off to our service team for ongoing support. The result is a smooth, structured process with clear ownership at every step and your staff stays productive throughout.
Let’s Talk About Your Environment
Speak with our team about your technology environment, priorities, and how ACT supports regulated organizations.
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